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Custom Essay is focused on long-term cooperation with customers through delivery of
balanced and quality services. Our Quality Monitoring initiative is a set of measures
aimed at establishment and maintenance of the quality culture across Custom Essay writers.
The initiative includes the following systematically conducted measures:
- Additional Plagiarism Checks: every paper delivered to the customer is a subject to
subsequent plagiarism scan with third-party detection software. Our writers are aware that
such spot checks can be conducted even on the papers that were delivered a year ago.
- Rolling Editorial Review: every writer's account is subject to detailed editorial
review at least annually. The scope of editorial review includes study of accumulated customer
feedback, writer's research and writing skills, compliance with customer requirements, citation
styles and deadline requirements.
- Mentoring Program: we encourage our writers to share the knowledge and expertise
with each other. Furthermore, we strive to provide sufficient guidance to new-comers. Each
writer who has less than 2 years of experience is assigned a senior counselor who is
responsible for systematic performance reviews and corrective feedback.
- Quality Tickets: we handle the quality issues with utmost attention as they arise.
Please, feel free to open a quality issue ticket at Custom
Essay support system in case you feel there is a systematic
quality concern that cannot be handled through our ordinary order
workflow.
Our Quality Monitoring initiative requires continuous and constructive feedback from
our customers. We will appreciate your feedback on orders delivered by our writers - please,
feel free to utilize the feedback facility for each order in the customer's interface. We
are also open to any suggestions or other feedback. Please, do not hesitate to contact
our administrators via the interface for specific order-related issues or use our contact details for broader issues.
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