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QUALITY MONITOGING

Custom Essay is focused on long-term cooperation with customers through delivery of balanced and quality services. Our Quality Monitoring initiative is a set of measures aimed at establishment and maintenance of the quality culture across Custom Essay writers. The initiative includes the following systematically conducted measures:

- Additional Plagiarism Checks: every paper delivered to the customer is a subject to subsequent plagiarism scan with third-party detection software. Our writers are aware that such spot checks can be conducted even on the papers that were delivered a year ago.

- Rolling Editorial Review: every writer's account is subject to detailed editorial review at least annually. The scope of editorial review includes study of accumulated customer feedback, writer's research and writing skills, compliance with customer requirements, citation styles and deadline requirements.

- Mentoring Program: we encourage our writers to share the knowledge and expertise with each other. Furthermore, we strive to provide sufficient guidance to new-comers. Each writer who has less than 2 years of experience is assigned a senior counselor who is responsible for systematic performance reviews and corrective feedback.

- Quality Tickets: we handle the quality issues with utmost attention as they arise. Please, feel free to open a quality issue ticket at Custom Essay support system in case you feel there is a systematic quality concern that cannot be handled through our ordinary order workflow.

Our Quality Monitoring initiative requires continuous and constructive feedback from our customers. We will appreciate your feedback on orders delivered by our writers - please, feel free to utilize the feedback facility for each order in the customer's interface. We are also open to any suggestions or other feedback. Please, do not hesitate to contact our administrators via the interface for specific order-related issues or use our contact details for broader issues.

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